ProContact

Privacy Policy and Terms of Use

Last updated: January 2026

This privacy policy describes how ProContact Marketing Inc. ("we", "our" or "us") collects, uses and shares your personal information when you visit our website or use our services.

1. Information Collection

We collect different types of information to provide and improve our services:

  • Personal Information:Name, email address, phone number, business name that you voluntarily provide via our contact forms.
  • Browsing Information:IP address, browser type, pages visited, time spent on site, collected automatically during your visit.
  • Cookies:We use cookies to enhance your browsing experience and analyze site usage.
  • Technical Data:Device information, operating system, screen resolution, and referral sources.

2. Information Use

The collected information is used to:

  • Respond to your inquiries and quote requests
  • Provide our lead generation and marketing services
  • Improve our website and services
  • Send you marketing communications (with your consent)
  • Analyze and improve our service performance
  • Comply with our legal obligations
  • Prevent fraud and ensure security

3. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who help us operate our business
  • Legal authorities if required by law
  • Third parties with your explicit consent
  • Business partners for joint marketing efforts (with consent)
  • Professional advisors (lawyers, accountants, auditors)

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, modification, disclosure or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure data storage with access controls
  • Regular security audits and updates
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights

In accordance with applicable data protection laws, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Object to processing of your data
  • Withdraw your consent at any time
  • Request data portability
  • Lodge a complaint with a supervisory authority

6. Cookies and Similar Technologies

Our site uses cookies to enhance your experience. You can configure your browser to refuse cookies, but this may affect certain site features. We use:

Essential Cookies:

Required for the website to function properly

Analytics Cookies:

Google Analytics to analyze site traffic anonymously

Marketing Cookies:

To track campaign effectiveness and personalize content

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

  • Active customer data: Duration of business relationship plus 7 years
  • Marketing contacts: Until consent is withdrawn
  • Website analytics: 26 months
  • Legal and tax records: As required by applicable laws

8. Terms of Use

By using our website, you agree to:

  • Not use the site for illegal or unauthorized purposes
  • Not attempt unauthorized access to our systems
  • Respect intellectual property rights - all content is copyrighted
  • Provide accurate information in forms
  • Accept that we reserve the right to modify these terms at any time
  • Not interfere with the proper functioning of the website
  • Not engage in spamming or fraudulent activities

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

  • Standard contractual clauses approved by regulatory authorities
  • Adequacy decisions by competent authorities
  • Privacy Shield certification where applicable

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Policy Modifications

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page with a revised update date. Significant changes will be communicated via email or prominent notice on our website.

12. Contact Us

For any questions regarding this privacy policy or to exercise your rights, please contact us:

ProContact Marketing Inc.

Address:

Montreal, Quebec, Canada